Booking & Service Policies – Honey & Hue Beauty

Our Policies

Booking, Cancellation & Service Policies

To keep appointments running smoothly and ensure a comfortable experience for everyone, please take a moment to review our policies before booking

Deposit

A deposit is required to secure all appointments

The deposit amount varies depending on the service or package selected and will be clearly displayed during the booking process

Your deposit is deducted from the remaining balance of your appointment

Appointments are not confirmed until the required deposit has been received

Deposit are non-refundable for change of mind and may be forfeited for cancellations made with insufficient notice, except where required under Australian Consumer Law

Payments & Final Balance

Any remaining balance is due at the completion of your appointment unless another payment arrangement has been agreed in advance

Payments may be made using the payment methods available through Honey & Hue Beauty at the time of your appointment

Where an invoice or payment link is issued, payment must be made by the stated due date

Discounts, loyalty rewards or promotional offers cannot be combined unless specifically stated

Cancellations & Rescheduling

We understand that plans can change and kindly ask for as much notice as possible if you need to cancel or reschedule your appointment

With 24 hours or more notice, your booking fee may be transferred once to a new appointment date

Cancellations or rescheduling requests made with less than 24 hours notice may result in the booking fee being forfeited

Same-day cancellations and no-shows will forfeit the booking fee

Repeated late cancellations, rescheduling or no-shows may result in future bookings requiring additional payment upfront or being declined

Any cancellation rights available to you under the Australian Consumer Law still apply

Late Arrivals

Please arrive on time and be ready for your appointment so we can provide the full service booked

If you are more than 10–15 minutes late, your appointment may need to be shortened, adjusted or rescheduled depending on the remaining time available

If there is not enough time to safely or properly complete the service, the appointment may be cancelled and the booking fee may be forfeited

Repeated lateness may affect future bookings

Mobile Appointments

Honey & Hue Beauty is a mobile service, so please ensure the appointment location is suitable and ready for your booking

A travel fee may apply depending on your location and will be advised before your appointment is confirmed

Please ensure there is adequate space, lighting and a suitable setup area available for your service

Parking or safe access to the property must be reasonably available

If the location is unsuitable or the service cannot be safely completed, the appointment may need to be adjusted, rescheduled or cancelled

Bridal, Group & Larger Bookings

Bridal, group, party and other larger bookings may require a separate service agreement, payment schedule or additional booking conditions

Any additional requirements will be provided before the booking is confirmed and will form part of your booking agreement

Change to the number of clients, services, location or timing may affect the final price and availability

Minors & Guardian Consent

Clients under 18 may require parent or guardian consent before certain services can be performed

For Little Honeys appointment, parties or other services involving children, the required parent or guardian consent must be completed before the service begins

A parent or responsible adult may also be required to remain available during the appointment depending on the child’s age and the service being provided

Honey & Hue Beauty may decline or modify a service if we believe it is not appropriate or safe for the child

Allergies & Sensitivities

Please let us know before your appointment about any known allergies, sensitivities or previous reactions that may affect your service

This includes sensitivities to skincare, cosmetics, adhesives, tints, dyes, waxes or other beauty products

Where appropriate, a patch test may be recommended or required before certain services

Please also let us know about any relevant conditions, medications or recent treatments that may affect the suitability of your service

If we believe a service cannot be performed safely, we may need to adjust, postpone or decline the service

Results Disclaimer

Results can vary from person to person and may be affected by individual factors such as skin type, hair type, natural features and aftercare

We aim to provide the best possible result based on your chosen service, suitability and the condition of the area being treated

Following any recommended aftercare is important for helping maintain your results

Honey & Hue Beauty cannot guarantee identical results between clients or appointments, and the longevity of a service may vary depending on individual circumstances

Service Satisfaction

Your satisfaction is important to us, and we want you to feel comfortable raising any concerns about your service

If you have any concerns, please contact us within 24 hours of your appointment so we have the opportunity to review the issue and work toward a suitable resolution

Where appropriate, we may offer a correction or adjustment to the service

Refunds are not provided for change of mind, but this does not affect any rights you may have under Australian Consumer Law

Content & Media

From time to time, we may ask to take photos or videos of your finished service for our portfolio, website or social media

Photos or videos will only be taken or shared with your consent

You are always welcome to decline photos or videos without it affecting your appointment or service in any way

If you change your mind about previously approved content, please contact us and we will do our best to accommodate your request

Respect & Environment

We aim to provide a safe, respectful and comfortable experience for every client

Please treat your beauty professional, equipment and appointment space with respect at all times

Aggressive, abusive, inappropriate or unsafe behaviour will not be tolerated and may result in the immediate end of the appointment

If an appointment is ended due to inappropriate or unsafe behaviour, the booking fee may be forfeited and future bookings may be declined

Honey & Hue Beauty

Quick Links

Follow Honey & Hue

Mobile beauty services across Adelaide and surrounding areas.